LuckyFun Privacy Policy

At LuckyFun, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit lucky.fun, register an account, or use our gaming and sportsbook services. By using our platform, you agree to the practices described below.

Who We Are

LuckyFun Casino is owned and operated by Good Luck Ltd, a company registered in Anjouan, Union of Comoros (registration number 16147), and licensed by the Government of the Autonomous Island of Anjouan under license ALSI-202510021-FI1. Here at LuckyFun, we act as the data controller responsible for the personal information processed through our website and services.

Information We Collect

We collect the following types of information when you use our services:

• We gather registration data, including your name, email address, date of birth, and country of residence
• We collect verification documents, such as proof of identity and proof of address, to comply with our legal obligations
• We record payment and transaction details, including deposit and withdrawal history and the cryptocurrency wallet addresses or payment methods you use
• We track your gaming and betting activity, including wagers placed, games played, and sportsbook bets, to operate our Lucky Loyalty Program and rakeback system
• We automatically collect technical data, such as your IP address, device type, browser, and login timestamps
• We store communications you send to our support team via email or LiveChat

How We Use Cookies

Our LuckyFun platform uses cookies and similar technologies to remember your preferences, keep you logged in, and analyse how you use our site. You can manage cookie settings through your browser, though disabling certain cookies may affect your experience at LuckyFun.

Why We Process Your Data

We at LuckyFun process your personal information for the following purposes:

• We verify your identity and age to ensure you meet our eligibility requirements
• We process deposits and withdrawals and manage your account balance
• We calculate and credit rakeback, loyalty tier benefits, and promotional rewards
• We monitor transactions to detect and prevent fraud, money laundering, and underage gambling
• We send you service-related communications, including account notifications and, where permitted, marketing offers
• We comply with our regulatory obligations under our Anjouan gaming license

Legal Basis for Processing

Our LuckyFun Casino processes your data based on the necessity to perform our contract with you, our legitimate business interests in preventing fraud and improving our services, your consent where required for marketing communications, and our compliance with applicable legal and licensing obligations.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Payment processors and cryptocurrency transaction partners that facilitate deposits and withdrawals
• Identity verification providers who help us confirm your age and identity
• Game and sportsbook providers, including Pragmatic Play, Evolution, Hacksaw Gaming and our other 66 partner providers, strictly for the purpose of delivering gameplay
• Regulatory authorities, where we are legally required to disclose information
• Professional advisors, such as auditors or legal counsel, when necessary

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with our legal, tax, and regulatory obligations. Rakeback and promotional records are generally retained in line with our 90-day expiry rules, though transaction records may be kept longer where required by law.

How We Protect Your Data

We at LuckyFun implement industry-standard technical and organisational measures to protect your information, including encryption of sensitive data, secure servers, restricted internal access, and regular monitoring for suspicious activity. While we take data security seriously, no system is completely immune to risk, and we encourage you to use strong passwords and protect your account credentials.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You can request access to the personal information we hold about you
• You can ask us to correct inaccurate or incomplete data
• You can request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing communications
• You can request a copy of your data in a portable format where applicable

To exercise any of these rights, please contact our support team at [email protected], and we will respond as promptly as possible.

International Data Transfers

As an international platform, we may transfer your data outside your country of residence to process payments, verify identity, or operate our gaming systems. Wherever we transfer data, we take steps to ensure it remains protected in accordance with this Privacy Policy.

Restricted Jurisdictions

Our services are not available to residents of certain countries, including the United States, United Kingdom, Germany, France, Spain, Australia, and other listed restricted territories. If you access our platform from a restricted jurisdiction, we reserve the right to close your account and void associated transactions in accordance with our terms.

Children's Privacy

LuckyFun Casino is intended strictly for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and if we become aware that a minor has registered an account, we will close it immediately.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and game studios. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and your continued use of LuckyFun after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our support team through LiveChat, our Help Center, or by email at [email protected]. Our LuckyFun support team is available 24/7 to assist you.